Refund policy
We’re happy to accept returns and exchanges. If something isn’t quite right, you have 7 days from the delivery date to request a return.
To be eligible, items must be unworn, unused, and returned in their original packaging, along with proof of purchase.
To get started, please email us at info@borntorockjewelry.com and we’ll be glad to help.
Returns sent without prior approval may not be accepted.
📦 Return Shipping
- Return shipping costs are the responsibility of the buyer
- We kindly recommend using a shipping service that includes a tracking number, as we’re unable to be responsible for returns lost in transit
- Original shipping fees are non-refundable
- If an item is returned in a condition different from how it was received, the buyer may be responsible for any loss in value
🛠️ Damages & Issues
Please take a moment to inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us right away so we can review the issue and make it right.
🚫 Non-Returnable Items
The following items are not eligible for returns:
• Custom or personalized items